Cancelling an order
You can cancel any order yourself from your account up until we start packing it. Once packing begins the produce has been weighed and set aside for you, so cancellation moves to a phone call rather than a button.
If you paid online and cancel in time, the refund is issued to the original payment method.
Fresh produce
Fresh vegetables and leafy greens cannot be returned once delivered — they are perishable and we cannot resell them. That is not a way of avoiding responsibility: if the produce that arrives is spoiled, damaged, short of weight, or simply not what you ordered, tell us within 24 hours of delivery and we will refund or replace it.
A photograph helps us sort it out quickly, and helps us go back to whoever supplied it.
Packaged goods
Sealed packaged goods — oils, pulses, flours, rice, spices and sweeteners — can be returned within 7 days of delivery if the seal is unbroken and the pack is undamaged.
If a sealed pack turns out to be faulty, past its best-before date, or leaking, we will replace or refund it whatever the date.
How refunds are paid
Online payments are refunded to the account or card they came from. Banks typically take five to seven working days to show it.
Cash on delivery orders are refunded by bank transfer or UPI to an account you nominate.
You will get an email whenever a refund is issued.